Frequently Asked Questions (FAQ)

Will COVID-19 affect my order?

At EXCLUSIVE CROWNS, our top priority is the health and well-being of our clients, teams and communities, and we have been closely monitoring the latest developments with the novel coronavirus (COVID-19). 

Exclusive Crowns remains open and we are dedicated to providing you with the shopping experience you have come to know and love. 
Estimated shipping of available items is within 1-2 business days.  


As the safety of our clients, teams and communities are our top priority, we are working with the carriers to help prevent the spread of COVID-19.  Following recommendations from the World Health Organization (WHO), carriers have temporarily suspended signature requirements for most deliveries to extend its safety precautions at the point of delivery. Therefore, we are temporarily not requiring you to physically sign for your delivery. We suggest that you follow your shipment with the tracking number found in your shipping confirmation email.

If you have any concerns or questions, please Contact Us

Orders

We offer Worldwide Shipping

For USA orders, we generally use USPS & UPS.  For international orders, we use UPS, DHL Express and the Post Office depending on the country you are in and the level of service chosen.

Orders for items available for immediate purchase cannot be cancelled or modified once they have been placed. If you would like to return your item, please refer to our returns and exchange section. 

Pre-orders and back-orders that have not yet shipped can be cancelled by contacting us.  

Made to Order and personalized items, including DIY orders, cannot be canceled or modified. These items are considered final sale and cannot be returned.

EXCLUSIVE CROWNS accepts the following forms of payment for online purchases:  

Visa, Mastercard, American Express, JCB, Discover, PayPal, Google Pay and Apple Pay.

When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance.

Yes, but since there are many fraudulent orders placed on the Internet, we take precautions and use verifying procedures for your security and ours, which we can not disclose. When an order comes in with an alternate address, verification may delay the order. Sometimes, our fraud protection department immediately approves the orders. In other cases, a 3rd party verifier will call or email you (in these cases, it is essential to check your messages respond to them as quickly as possible). If the order is not approved, we will notify you of the moment that we find out. Once you are an established purchasing customer for 90 days, we can usually ship to other addresses within reason (certain checks and verifications may be done.)   

Returns, exchanges & Repairs

How can I request a repair of my EXCLUSIVE crown?

Send in your Crown for repair by Mail

If you wish to mail in your EXCLUSIVE Crown for repair, please follow below instructions for repairs. 

Please enclose the below items in your shipment

Your Crown securely packaged and ready to be shipped via secured mail to one of the below Service Centers. A detailed repair request, including the type of repair needed. Your contact information, including name, postal address, phone number and an email address. The original sales receipt or order number.

Please ship your timepiece repair to:

125 Remount Rd. Suite C-1 #547 Charlotte, North Carolina 28203.
Email: servicecenter@exclusivecrowns.com

*Please allow 2-4 weeks for our repair assessment and an additional 2–4 weeks for the repair. Once we have received the details of your repair request in our service center we will initiate the repair evaluation and a detailed repair charge estimate will be provided to you via email once the assessment has been completed. You will be notified about the estimated repair charge and you will provide your written approval to proceed before we initiate any next steps.

 

Eligible returns of products purchased on exclusivecrowns.com may be made by mail. Items must be returned in accordance with the requirements outlined below, within 10 days from the date you received your purchase. 

 

Returned merchandise must meet the below requirements in order to be accepted for a refund:

-All items must be in original condition with original tags attached. Merchandise that has been worn, used, altered or damaged will not be accepted. No exceptions will be accepted.

-Beauty products may only be returned if unopened and in their original cellophane wrapping within 10 days from the date of delivery.

-Made to Order, DIY and personalized items are final sale and cannot be returned.

What is a My EC account?

My EC is a membership program that gives you complete access to our digital world.  Streamline your shopping experience by saving time at checkout by adding your shipping and payment details in one place and simply log in to track your order. 

Visit our registration page (here)

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