Thank you for shopping at EXCLUSIVE CROWNS. In an effort to support our customers, these FAQs should answer the most common questions. If you have a question that is not listed, please feel free to Contact Us.
Orders
We offer Worldwide Shipping
For USA orders, we generally use USPS & UPS. For international orders, we use UPS, DHL Express and the Post Office depending on the country you are in and the level of service chosen.
Orders for items available for immediate purchase cannot be cancelled or modified once they have been placed. If you would like to return your item, please refer to our returns and exchange section.
Pre-orders and back-orders that have not yet shipped can be cancelled by contacting us.
Made to Order and personalized items, including DIY orders, cannot be canceled or modified. These items are considered final sale and cannot be returned.
EXCLUSIVE CROWNS accepts the following forms of payment for online purchases:
Visa, Mastercard, American Express, JCB, Discover, PayPal, Google Pay and Apple Pay.
When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance.
Yes, but since there are many fraudulent orders placed on the Internet, we take precautions and use verifying procedures for your security and ours, which we can not disclose. When an order comes in with an alternate address, verification may delay the order. Sometimes, our fraud protection department immediately approves the orders. In other cases, a 3rd party verifier will call or email you (in these cases, it is essential to check your messages respond to them as quickly as possible). If the order is not approved, we will notify you of the moment that we find out. Once you are an established purchasing customer for 90 days, we can usually ship to other addresses within reason (certain checks and verifications may be done.)
Returns, exchanges & Repairs
How can I request a repair of my EXCLUSIVE crown?
Send in your Crown for repair by Mail
If you wish to mail in your EXCLUSIVE Crown for repair, please follow below instructions for repairs.
Please follow our Returns Center instructions.
*Please allow 1-2 weeks for our repair assessment and an additional 1–3 weeks for the repair. Once we have received the details of your repair request in our service center we will initiate the repair evaluation and a detailed repair charge estimate will be provided to you via email once the assessment has been completed. You will be notified about the estimated repair charge and you will provide your written approval to proceed before we initiate any next steps.
Eligible returns of products purchased on exclusivecrowns.com may be made by mail. Items must be returned in accordance with the requirements outlined below, within 10 days from the date you received your purchase.
Returned merchandise must meet the below requirements in order to be accepted for a refund:
-All items must be in original condition with original tags attached. Merchandise that has been worn, used, altered or damaged will not be accepted. No exceptions will be accepted.
-Beauty products may only be returned if unopened and in their original cellophane wrapping within 10 days from the date of delivery.
-Made to Order, DIY and personalized items are final sale and cannot be returned.
What is a My EC account?
My EC is a membership program that gives you complete access to our digital world. Streamline your shopping experience by saving time at checkout by adding your shipping and payment details in one place and simply log in to track your order.
Visit our registration page (here)
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